TERMS & CONDITIONS

(Effective October 2025 | Issued by United Health Australia Pty Ltd ABN 73 641 046 675)

These Terms of Service (“Terms”) govern all consultations, telehealth sessions, procedures, and product purchases provided by WA Menopause Clinic, operated by United Health Australia Pty Ltd, trading as WA Menopause Clinic (“the Clinic”). By booking or receiving services, you acknowledge and agree to these Terms.

1. Appointment Confirmation

Appointments may be confirmed by phone or email.
Reminders are issued 24–72 hours prior via SMS, email, or phone. Please reply “Yes” or “No” promptly to confirm or cancel.
Repeated non-confirmations or late cancellations may require pre-payment before future bookings.

2. Consultation Fees and Medicare Rebates

Service Fee Medicare Out-of-

Rebate Pocket

Cost

Telehealth

(Regular) $150.00 $43.90 $106.10

Telehealth

(Extended) $230.00 $84.90 $145.10

Telehealth

(Comprehensive). $330.00 $125.10 $204.90

In-Clinic

Consultation

(Regular) $150.00 $43.90 $106.10

In-Clinic

Consultation

(Extended). $230.00 $84.90 $145.10

In-Clinic

Consultation

(Comprehensive) $330.00 $125.10 $204.90

In-Clinic

Consultation

(Initial) $420.00 $202.65 $217.35

Mirena IUD

Insertion $385.00

Removal out of pocket

Implanon

Insertion $385.00

Removal out of pocket

Prescription or

Referral

(Outside of

Appointment) $45.00 N/A $45.00

Comprehensive

Preventive Health

Screening $420.00 Based Varies

on by

service rebate

Please note:

*Please note: Consultation fees may vary based on the complexity and specifics of your concerns, with final fees set by the doctor.

Note: Fees are subject to change. For transparency, any adjustments will be communicated in advance. Medicare rebates depend on eligibility criteria.

Patients who have not seen a Doctor at this clinic, or have had 12 months lapse from seeing a doctor in this clinic (Face to Face), will not be eligible for Telehealth Medicare Rebates as per MBS Schedule rules. https://www.servicesaustralia.gov.au/who-can-claim-telehealth-services-under-mbs-or-dva?context=20

Deposit Requirement for Initial Consultations:

For an initial in-clinic consultation, a $200 deposit is required at least 24 hours before the appointment to secure the consultation time. This deposit is applied toward the total consultation fee.

3. Cancellations, Rescheduling & No-Show Policy

Cancellations with less than 24 hours’ notice or missed appointments incur an $80 fee, payable before future bookings.

Frequent short-notice cancellations may result in a pre-payment requirement.

Cancellations must be received by phone or email to be valid.

4. Payment, Processing & Surcharges (Updated October 2025)

Payment is required on the day of service, unless prepaid via Automed, Tyro, or other authorised gateways.

All merchant processing fees, payment-gateway surcharges, and e-commerce transaction costs associated with online pre-payments or in-clinic card transactions are charged to the patient at cost.

This includes the Tyro EFTPOS surcharge for in-clinic transactions and the Automed processing fee for online payments, deposits, or bookings.

These charges are set by third-party providers and disclosed at checkout, terminal display, or on receipts.

Shipping and postage costs for prescribed products, supplements, or skincare are borne by the patient and non-refundable once dispatched.

After 2 (two) years of non-attendance, patients may require a new initial consultation to re-establish care.

5. Privacy, AI & Data Security

The Clinic complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

Heidi AI, an AHPRA-compliant transcription tool, may be used to document consultations; consent is obtained via signed AI Consent Form.

Digital systems (Automed, Tyro, Halaxy, secure cloud storage) are encrypted and monitored for compliance.

See the Corporate Privacy Policy on our website for full details.

6. Pre-Appointment Requirements

Please complete and return before your appointment:

Patient Registration Form
Medical Intake Form
Video & Photographic Consent
AI Consent (Form for Heidi AI)
Menopause Questionnaire(s)
Any requested blood tests, imaging, or reports

Incomplete documentation may require a follow-up visit to finalise care.

7. Informed Consent & Treatment Suitability

All procedures require informed consent.

Practitioners will discuss the purpose, benefits, risks, and alternatives.

The Clinic may decline or modify treatment recommendations where patient safety could be compromised.

Clients may withdraw consent at any time prior to treatment.

8. Treatment Process & Follow-Up

Each service begins with a professional medical review to confirm suitability.

Follow-up appointments may be required to monitor outcomes.

Clients must adhere to all aftercare guidance provided.

9. Post-Treatment Responsibilities

Compliance with post-treatment instructions is mandatory to support optimal outcomes.

The Clinic is not liable for complications arising from non-compliance.

10. Medical Emergencies & Adverse Events

In emergencies, call 000 or attend the nearest hospital.

Notify the Clinic promptly for follow-up documentation and care coordination.

11. Refunds, Credits & Package Expiry

The Clinic operates a no-refund policy for completed services, except as required by Australian Consumer Law.

Retail items may be exchanged or refunded if unopened and in original packaging.

Treatment packages expire 12 months after purchase and are non-transferable unless approved in writing.

12. Children & Pets

Children are not permitted in consultation or treatment areas.

Pets are prohibited except for certified assistance animals.

13. Liability & Indemnity

Liability is limited, to the extent permitted by law, to the cost of service provided.

Clients indemnify the Clinic and its practitioners against claims arising from nondisclosure, misinformation, or deviation from clinical advice.

This does not restrict statutory rights under the Australian Consumer Law.

14. Force Majeure

The Clinic is not liable for delays or cancellations caused by events beyond its control—including pandemics, cyber incidents, power outages, equipment failures, or natural disasters—where reasonable mitigation efforts are made.

15. Right to Refuse or Terminate Service

The Clinic reserves the right to refuse or discontinue services where:

The requested treatment poses health or safety risks;

The client breaches these Terms; or

Clinical judgement deems treatment inappropriate.
All actions comply with AHPRA and anti-discrimination law.

16. Dispute Resolution & Complaints

Concerns should first be raised directly with the Clinic in writing.

Unresolved disputes proceed to independent mediation prior to litigation.

Clients retain full rights under Australian Consumer Law and AHPRA frameworks.

17. Intellectual Property & Website Use

All digital content, educational materials, and intellectual property remain owned by United Health Australia Pty Ltd.
Reproduction, distribution, or adaptation without written permission is prohibited.

18. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia, enforceable in all Australian jurisdictions.

19. Updates to Terms

The Clinic may amend these Terms to reflect policy, technology, or regulatory changes. The current version is always available on our website.

Contact Information

Entity: United Health Australia Pty Ltd (ABN 73 641 046 675)
Trading As: WA Menopause Clinic
59 Canning Road, Kalamunda WA 6076 | 102/1 Silas St, East Fremantle WA 6158
contact@wamenopauseclinic.com.au 📞 (08) 6336 0129

WA Menopause Clinic — Fee & Surcharge Schedule Addendum

(Effective October 2025 | Issued by United Health Australia Pty Ltd ABN 73 641 046 675)

This Fee & Surcharge Schedule forms part of the WA Menopause Clinic Terms of Service and applies to all payments, online pre-payments, and product purchases. The following charges are transparently disclosed to ensure compliance with Australian Consumer Law and to uphold the Clinic’s commitment to fee transparency.

1. Payment Platforms

The Clinic accepts the following approved payment methods:

Automed (online bookings & pre-payments)
Tyro EFTPOS (in-clinic card transactions)
Tyro Online (secure e-commerce gateway)
Direct Deposit / Bank Transfer (by prior arrangement only)
Cash Payments (in-clinic only)

2. Merchant & Transaction Surcharges

Platform

Surcharge Description

Rate / Fee

Notes

Automed e-commerce

Processing fee per online transaction

$0.35 AUD flat

Applied automatically at checkout for all Automed online bookings and pre-payments.

Tyro Online

Card transaction fee (Visa / MasterCard / Amex / Debit)

As per Tyro’s published transaction rate

Displayed on payment terminal and receipt at time of payment. Charged directly to patient at cost.

Tyro In-Clinic EFTPOS

Card processing surcharge

As per Tyro merchant rate

Varies by card type. Disclosed at terminal prior to authorisation.

Direct Deposit

Nil surcharge

$0.00

Must be pre-approved by Clinic management.

Cash Payment

Nil surcharge

$0.00

Available for in-person payments only.

All surcharges are passed through at cost and non-negotiable, reflecting the direct charges imposed by third-party payment providers.

3. Postage & Shipping Fees

Delivery Method

Indicative Cost (AUD)

Delivery Timeframe

Notes

Standard Parcel Post

From $9.95

3–6 business days (metro)

Tracking included.

Express Post

From $13.95

1–3 business days

Recommended for time-sensitive prescriptions or skincare orders.

Signature on Delivery

+ $2.95

—

Optional, adds signature verification.

Regional / Remote Areas

As per Australia Post calculation

Variable

Quoted at checkout or prior to dispatch.

Postage costs follow Australia Post’s official rate structure and are non-refundable once items are shipped.
Packaging and handling are included in the quoted rate.

4. Refunds & Adjustments

Surcharges and postage costs are non-refundable unless required by law.
Any overcharges identified through transaction review will be promptly refunded.

5. Compliance Statement

This Schedule aligns with:

Australian Consumer Law (Competition and Consumer Act 2010 Cth)
AHPRA Advertising Guidelines for Health Practitioners (2023)
ACCC Merchant Surcharge Transparency Principles
Tyro Merchant Agreement and Automed e-Commerce Terms

All clinical operations are conducted in compliance with the following frameworks and standards:
• Australian Health Practitioner Regulation Agency (AHPRA) Guidelines and Advertising Standards
• Australian Consumer Law (Competition and Consumer Act 2010 Cth)
• Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)
• Health Records and Information Privacy Act 2002 (WA)
• Medicare Benefits Schedule (MBS) requirements for eligible consultations
• Therapeutic Goods Administration (TGA) regulations for registered devices and treatments
• Infection Prevention and Control Standards (RACGP 5th Edition)

All fees, surcharges, and clinical services are disclosed transparently in accordance with ACCC Merchant Surcharge Transparency Guidelines.

The clinic upholds a zero-tolerance policy toward misconduct, discrimination, and privacy breaches.
All patient information is stored securely in encrypted systems compliant with ISO 27001 Information Security Standards.

contact@wamenopauseclinic.com.au | 📞 (08) 6336 0129
59 Canning Road, Kalamunda WA 6076 | 102/1 Silas St, East Fremantle WA 6158

Unauthorised reproduction or distribution of this document or its content is strictly prohibited.

These Terms of Service are governed by the laws of Australia, specifically adhering to the requirements under Australian Consumer Law and AHPRA guidelines where applicable.

16. Changes to Terms of Service

We may update our Terms of Service from time to time to reflect changes in clinic policies or regulations. We encourage clients to review these terms periodically.

Contact Information:
For questions about these Terms of Service, please contact us at contact@wamenopauseclinic.com.au